LAST UPDATED: 17 OCTOBER 2026 · VERSION 2026-10-13
Delivery area and charges
Customer delivery is free within serviceable Indian pincodes. We do not currently offer international delivery. Actual courier serviceability must be checked before a real order is accepted. Orders containing fragrance may be subject to courier restrictions for liquids or flammable goods.
Pickup and shipping partner
Pickup is from Ward No. 26, Mohalla Badabas, ITI Road, Kotputli, Rajasthan – 303108. We use iThink Logistics for shipment booking where configured and serviceable. The assigned courier depends on the route; tracking details appear after booking.
Processing and delivery estimates
For serviceable Indian pincodes, estimated delivery is within 7 days of placing your order. This is the total order-to-delivery estimate, including processing; it is not an additional 7 days after dispatch. Tracking starts after a real courier booking, not merely after an order number is generated. Route serviceability, holidays, weather, courier restrictions and other disruptions can affect this estimate. We communicate any route-specific variation and provide assistance if the stated window has passed.
Address and delivery attempts
Check your name, address, pincode and reachable phone before confirming an order. Request corrections before dispatch; after dispatch, changes depend on courier support. Accept genuine courier notifications and cooperate with delivery attempts. Do not disclose payment OTPs. If delivery fails or a parcel returns, contact support to choose a serviceable redelivery or cancellation. No undisclosed redelivery fee will be charged.
Receiving the parcel
Inspect the outer parcel for damage or tampering. When possible, record a continuous unboxing video showing the sealed package, label and opening. Keep packaging and photos for a damage claim. Report damage, leakage, missing or wrong items preferably within 3 days. A missing video or later report does not automatically remove statutory remedies; we assess other reasonable evidence.
Lost, delayed or undelivered shipments
We will investigate with the courier and communicate next steps. Where a product is not delivered or qualifies for a refund under law or our policies, we offer the applicable refund or an agreed replacement. You are not required to pursue the courier alone. For seller-caused cancellation or verified non-delivery, amounts paid, including the ₹50 advance, are refundable. See Returns and Cancellation for processing details.
Business, support & grievance contact
Oudrix Lifestyle LLP · GSTIN: 08AAJFO6096K1ZK
Ward No. 26, Mohalla Badabas, ITI Road, Kotputli, Rajasthan – 303108
Email: support@oudrix.com · Phone: +91-9509825257
For a complaint, email shashikant@oudrix.com with the subject “Grievance — Order number” and describe the issue. We acknowledge complaints within 48 hours and aim to resolve them within one month. For order support, include your order number and relevant details.
Grievance officer: Shashikant K Swami · Grievance Officer
You may also use the National Consumer Helpline (1915) or competent statutory forums. These policies do not waive your legal rights.
Legal basis and related notices
Prepared with reference to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 as amended and currently effective, applicable IT/privacy requirements, and phased DPDP legislation. The September 2026 e-commerce amendment commences on 1 January 2027; future provisions are not described as already effective.
Department of Consumer Affairs · Ministry of Electronics & Information Technology