LAST UPDATED: 13 OCTOBER 2026 · VERSION 2026-10-13
Who we are and scope
Oudrix Lifestyle LLP operates oudrix.com. This notice explains information used for shopping, support and voluntary updates. If you optionally request checkout help, we save your entered contact and delivery details and cart for checkout follow-up for 30 days. Authorised store staff can use these details to contact you about completing this checkout. Uncheck the checkout-help option to remove saved recovery details, or contact support@oudrix.com to withdraw. Anonymous browsing does not reveal your phone or email. We sell Oudrix perfumes, Discovery Sets and Gift Sets. Online payments and Partial COD advances are processed through Razorpay. Courier details are shown in your account after shipment booking. Indian privacy requirements apply as in force; the Digital Personal Data Protection Act, 2023 and Rules, 2025 have phased commencement. This notice does not represent that every provision is already effective.
Information we collect
We receive signed-in account identifiers, name and email; delivery address and pincode entered at checkout; ordered items, payment-plan selection and order records; support messages and newsletter consent. Cart and wishlist are stored in your browser. With optional tracking permission, anonymous browser and visit identifiers, page paths, cart items and checkout activity are saved to our store database for up to 90 days to measure visits, live activity and incomplete carts. No contact details are collected by this analytics endpoint. An anonymous visit identifier may be associated with a created order. If you send damage evidence, share only relevant parcel and product images or video. Do not send passwords, card details, CVV, OTP, Aadhaar or unnecessary personal information.
Purposes and choices
We use information to maintain accounts, save and fulfil orders for purchases placed through our website, answer enquiries, handle returns, prevent misuse and keep required business records. Promotional email is optional and requires a separate unchecked opt-in. You can withdraw marketing permission by emailing support; this does not cancel essential order or complaint communication. We do not sell customer personal information.
Service providers and international processing
The website uses ChatGPT Sites hosting and its Cloudflare database/object-storage infrastructure. Hosting and authentication providers process technical information needed to operate the service; processing may occur outside India. Google Fonts requests can disclose IP address and browser information to Google. Razorpay processes payment and checkout information for real-product payments, including name, email, order reference and amount. We receive payment IDs and verification status, not card secrets. Shipment booking and tracking use iThink Logistics when available for the delivery route. Meta Pixel 4738418886386774 measures page visits, product views, cart additions, checkout starts and verified payment amounts only after optional marketing consent. Customer names, email addresses and phone numbers are not included in event payloads. Meta may receive browser identifiers and the page URL.
Fragrance assistant
The present assistant uses catalogue rules unless a server-side AI service is configured. If OpenAI is enabled, the text you submit and relevant catalogue information are sent to that provider to generate a reply; do not include personal or payment information. The assistant does not independently receive your orders. A notice must identify active AI processing before activation.
Retention and security
Browser cart and wishlist remain until you clear them or site storage. We retain operational data only for its purpose and applicable tax, accounting, dispute and legal obligations, then delete or anonymise it. A deletion request may require retaining particular records where legally necessary; we will explain that exception. HTTPS and restricted administration protect access, but no system can guarantee absolute security. We will respond to security incidents and required notifications under applicable law.
Access, correction and complaints
Email support to request access, correction, deletion, marketing withdrawal or an explanation of processing. We verify identity proportionately before disclosing account data; never share an OTP with support. Requests are assessed under applicable law, including statutory rights as their provisions commence. Shopping is intended for adults able to contract; a minor should use the service through a parent or lawful guardian. We do not intentionally target children with marketing.
Updates
Material changes are published here with a revision date. New optional uses requiring permission will not be treated as consent merely because you continue browsing. Read the Cookie Policy for device storage and the grievance contact below.
Business, support & grievance contact
Oudrix Lifestyle LLP · GSTIN: 08AAJFO6096K1ZK
Ward No. 26, Mohalla Badabas, ITI Road, Kotputli, Rajasthan – 303108
Email: support@oudrix.com · Phone: +91-9509825257
For a complaint, email shashikant@oudrix.com with the subject “Grievance — Order number” and describe the issue. We acknowledge complaints within 48 hours and aim to resolve them within one month. For order support, include your order number and relevant details.
Grievance officer: Shashikant K Swami · Grievance Officer
You may also use the National Consumer Helpline (1915) or competent statutory forums. These policies do not waive your legal rights.
Legal basis and related notices
Prepared with reference to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 as amended and currently effective, applicable IT/privacy requirements, and phased DPDP legislation. The September 2026 e-commerce amendment commences on 1 January 2027; future provisions are not described as already effective.
Department of Consumer Affairs · Ministry of Electronics & Information Technology