LAST UPDATED: 13 OCTOBER 2026 · VERSION 2026-10-13
Eligible issues and preference returns
Contact us if goods arrive damaged, leaking, wrong, missing, defective, spurious or materially different from the description or agreed specification. Statutory remedies also apply to qualifying late delivery, subject to applicable law. We do not ordinarily accept change-of-mind, scent-preference or accidental-selection returns of correctly supplied perfume, particularly after opening, for hygiene and tamper-safety reasons. This restriction does not apply to legitimate defect or other legally protected claims.
Report within 3 days where possible
Please report visible delivery issues within 3 days of receipt and retain the complete continuous unboxing video, showing the original sealed parcel, label and product opening without cuts. Send your order number, issue description, delivery date and clear photos to support. Do not expose unrelated personal information in evidence. Three days is our prompt reporting request, not a limitation of statutory rights. If a video is unavailable or a defect appears later, we will fairly review photos, packaging, courier records and other reasonable evidence.
Review and return collection
We acknowledge complaints within 48 hours and aim to resolve them within one month. We may request relevant clarification or arrange inspection; we will explain the decision and available remedy. Keep the product, accessories and outer packaging where reasonably possible, and stop using a product with a suspected safety issue. Do not courier perfume yourself without agreed safe shipping instructions. For accepted seller-fault claims, we arrange or cover reasonable return collection; no hidden handling fee applies.
Replacement or refund
After reviewing the issue, we offer an appropriate replacement or refund in accordance with your rights and the nature of the claim. A replacement depends on stock and your agreement; if unavailable, we provide an applicable refund rather than requiring store credit. Where inspection or return is needed, we explain the steps and do not impose unreasonable conditions. We do not refuse a valid claim merely because the bottle was opened to discover the problem.
Refund amount and method
An eligible full-order refund covers the amount actually paid for that order; delivery is free. Before delivery, a Partial COD customer who paid only ₹50 receives that paid amount, not the unpaid balance. After COD collection, eligible refunds also cover the relevant collected balance. Online refunds go to the original payment method where supported. For cash/COD amounts, we agree a verified bank or UPI refund method with you; support never asks for an OTP, PIN or CVV. Store credit is optional, not mandatory.
Refund timing and disputes
Our live-sales service target is to initiate an approved refund within 3–5 business days after approval and any reasonably required receipt or verification. Banks or payment providers may take a further 5–10 business days; these are estimates, not a statutory waiting requirement. We share a reference when available and investigate delays. If unresolved, use the grievance channel or statutory consumer remedies; an internal decision does not prevent a legal claim.
Business, support & grievance contact
Oudrix Lifestyle LLP · GSTIN: 08AAJFO6096K1ZK
Ward No. 26, Mohalla Badabas, ITI Road, Kotputli, Rajasthan – 303108
Email: support@oudrix.com · Phone: +91-9509825257
For a complaint, email shashikant@oudrix.com with the subject “Grievance — Order number” and describe the issue. We acknowledge complaints within 48 hours and aim to resolve them within one month. For order support, include your order number and relevant details.
Grievance officer: Shashikant K Swami · Grievance Officer
You may also use the National Consumer Helpline (1915) or competent statutory forums. These policies do not waive your legal rights.
Legal basis and related notices
Prepared with reference to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 as amended and currently effective, applicable IT/privacy requirements, and phased DPDP legislation. The September 2026 e-commerce amendment commences on 1 January 2027; future provisions are not described as already effective.
Department of Consumer Affairs · Ministry of Electronics & Information Technology