Cancellation Policy

How to request cancellation

Contact support with the order number and account email as soon as possible. An email request is accepted; cancellation is not dependent on finding a particular button.

Before dispatch

For a real order cancelled before dispatch, we cancel without a cancellation fee and refund the amount paid, including a ₹50 Partial COD advance. An order that has already entered courier handover may require interception or return confirmation; we will explain its status rather than mark an unshipped parcel as dispatched.

After dispatch or delivery refusal

Contact us before refusing delivery so we can attempt interception. If the parcel cannot be stopped, we arrange a return or confirm courier return-to-origin. For an unreceived order, paid amounts become refundable after reasonable verification of return or non-delivery. We do not automatically forfeit the ₹50 advance or charge an undisclosed cancellation penalty. Once accepted and delivered, the Return, Refund & Replacement Policy governs eligibility.

Cancellation by Oudrix

We may be unable to fulfil an order due to verified stock unavailability, payment failure, an unserviceable address or a material listing error. We tell you the reason, offer available alternatives only with your agreement, and refund paid amounts for a cancelled order. We do not require store credit. Suspected misuse may require proportionate verification; legitimate refunds are not withheld indefinitely.

Refunds and your rights

Approved cancellation refunds follow the method and time estimates in the Return, Refund & Replacement Policy. There is no cancellation fee under this policy. If a payment debit occurs without a confirmed order, send the transaction reference for reconciliation. These rules do not restrict consumer rights relating to defective goods, non-delivery or qualifying late delivery.

Business, support & grievance contact

Oudrix Lifestyle LLP · GSTIN: 08AAJFO6096K1ZK

Ward No. 26, Mohalla Badabas, ITI Road, Kotputli, Rajasthan – 303108

Email: support@oudrix.com · Phone: +91-9509825257

For a complaint, email shashikant@oudrix.com with the subject “Grievance — Order number” and describe the issue. We acknowledge complaints within 48 hours and aim to resolve them within one month. For order support, include your order number and relevant details.

Grievance officer: Shashikant K Swami · Grievance Officer

You may also use the National Consumer Helpline (1915) or competent statutory forums. These policies do not waive your legal rights.

Legal basis and related notices

Prepared with reference to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 as amended and currently effective, applicable IT/privacy requirements, and phased DPDP legislation. The September 2026 e-commerce amendment commences on 1 January 2027; future provisions are not described as already effective.

Department of Consumer Affairs · Ministry of Electronics & Information Technology